Lomi Bet Privacy Policy

Before you provide an ID document or request a withdrawal, you should understand why that information is needed and how it will be handled. Lomi Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical information to deliver services, protect accounts and meet applicable obligations. Questions about Lomi Bet personal data can be sent through Contact Us.

This policy covers the website, mobile version, app where available, account services, sports betting, live betting, games, Keno, bonuses, payments, support and communications. It applies to registered players, visitors who only browse and people who contact us before registration. “Personal data” means information that identifies you or can be connected to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Lomi Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, operator terms and local restrictions. Refer to About Us for operator identification and License & Regulation for information about licensing and regulatory status. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish government approval.

Information We Collect

The information involved depends on whether you browse, open an account, make a payment or use support. We should collect only what is needed for lawful, operational, security and regulatory purposes, not unrelated sensitive information.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: ID documents, age checks, customer due diligence and fraud-prevention records. KYC, or “Know Your Customer”, means checks used to confirm an account holder’s identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment authorization, balances and bonus activity.
• Betting account data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and call records where calls are recorded with any required notice.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Provide documents only through an authorized service channel when requested. Do not send passwords, one-time login codes or unrelated documents to support.

How We Use Personal Data

We use Lomi Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process payments and settle bets, winnings and bonuses. For example, a withdrawal may require matching account-holder information with payment records before funds are released.

Activity records help detect multiple accounts, payment or bonus abuse, fraud and suspicious betting patterns. Technical information supports troubleshooting, service improvement and security monitoring across the website, app, games and support tools.

Other purposes include important service notifications, dispute handling, responsible gaming controls and applicable legal, tax, accounting, anti-money laundering, licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of promotions does not stop essential account or security notices.

Legal Basis / Lawful Reasons

Depending on applicable law and the activity involved, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. Consent for one activity does not authorize unrelated uses.

The lawful reason must match the processing concerned. You can ask us to clarify the basis used for a particular record or activity; the applicable grounds require confirmation against the operator’s obligations and current Ethiopian data protection requirements.

Cookies and Tracking

Cookies are small files stored on your device. Along with similar technologies, they may maintain login sessions, remember preferences, protect accounts, analyse traffic and improve page performance. Marketing measurement may use these tools where permitted and subject to required choices.

Some cookies are necessary for account functions; optional tools should follow applicable consent requirements. Browser controls can remove or block cookies, but doing so may disrupt sign-in or saved settings. See the Cookie Policy for further details.

Data Sharing

Lomi Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—external businesses that perform specific tasks for the service—including:

• Payment processors and identity verification or KYC providers.
• Hosting, cloud infrastructure, analytics and security providers.
• Customer support tools and professional advisers.
• Regulators, law enforcement or courts where disclosure is legally required.

Access should be limited to the purpose of the disclosure, with appropriate confidentiality and data-handling requirements. For instance, payment verification should not require sharing unrelated support conversations. A provider’s independent use of information, where applicable, may also be governed by its own privacy notice.

International Transfers

Some providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and suitable safeguards, including appropriate contractual and access protections where required. Overseas processing can involve different legal protections. Contact us to ask whether a particular service involves an international transfer and what safeguards apply.

Data Storage and Retention

Records are retained only for as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record’s purpose and applicable duties, rather than one period for all information.

Closing an account does not automatically remove every record. A transaction under investigation or a self-exclusion record may need to remain after closure. When retention is no longer justified, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

Lomi Bet data protection relies on reasonable technical and organisational measures. These include encryption where appropriate, restricted access, secure login systems, security monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online service can guarantee complete protection against every incident.

To support Lomi Bet account security, use a unique password and access Lomi Bet login through a verified official domain. Before installing an app or APK, confirm its source through official service information; an unofficial download can expose credentials. Report unfamiliar logins or payment changes promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where legal, financial, security or regulatory duties require records to be retained. Withdrawing consent does not necessarily affect processing already lawfully carried out.

1. Step 1: Use Contact Us and describe the information or processing you want reviewed.
2. Step 2: Complete any proportionate identity check through the official channel, so information is not disclosed to someone else.
3. Step 3: Review the response and ask for clarification or the complaint-handling procedure if your concern remains unresolved.

For Lomi Bet privacy enquiries, avoid attaching a full ID document unless specifically requested. Any response timeframe, fee or restriction must follow applicable law and be explained where relevant.

Age Restrictions and Children’s Data

Services are intended only for eligible adults, and Lomi Bet must not knowingly collect data from underage users. Age verification helps enforce this restriction. If a parent, guardian or user believes an underage person has submitted information, contact support so access and the relevant records can be reviewed. Read the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce restrictions. Relevant records can help prevent an excluded account from being reactivated improperly. Access to this information should be limited to staff and providers who need it for these purposes. See Responsible Gaming for available controls and guidance.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia should be read alongside the Terms and Conditions, applicable bonus rules and payment checks. Bonus eligibility may require reviewing prior promotional activity; payment checks may require confirming ownership of the payment method.

Whether using mobile, app or desktop, compare available functions, verification requirements and support channels rather than assuming they are identical. Before a deposit or withdrawal, check disclosed fees, transaction limits, processing time and the withdrawal procedure. These conditions affect the records needed to authorize and investigate a transaction.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. The revised version will be made available on this page, with additional notice or consent where required. Revisit it when a new feature asks for different information, and contact us if the purpose of that request is unclear.